Shipping Policy for OOME
31st December 2024
OOME (the “Company,” “we,” “our,” or “us”) is committed to providing a seamless and reliable shipping experience for all our customers. We aim to ensure timely and efficient delivery of your orders while offering a variety of shipping options that cater to your needs. This Shipping Policy outlines the procedures, fees, and conditions associated with shipping and handling of products ordered from OOME.
By placing an order on our website, you agree to the terms and conditions described in this policy. Please read the full policy for detailed information.
1. Shipping Destinations
1.1 Domestic Shipping Coverage
OOME currently ships to most locations within India. Our primary shipping network covers major cities, towns, and remote areas. During checkout, you will be notified if we are unable to deliver to your location.
We are continually expanding our network to ensure that more areas are covered. If you wish to inquire about a specific location, please feel free to contact our customer support.
1.2 Locations Excluded
Currently, we do not offer shipping to:
- International addresses (outside India)
- P.O. Boxes or military addresses (APO/FPO)
We plan to extend our shipping services internationally in the future. Stay tuned for updates!
2. Order Processing and Dispatch
2.1 Order Processing Time
Once we receive your order and payment is confirmed, the processing begins immediately. Please note the following:
- Order Processing Time: Orders are processed within 24 hours on business days (Monday through Friday, excluding public holidays).
- Orders on Weekends and Holidays: Orders placed on weekends or public holidays will be processed on the next business day.
After your order is processed, you will receive an email or SMS notification confirming the shipment and providing tracking details.
2.2 Order Cancellation
- Before Dispatch: You can cancel your order free of charge if it has not been dispatched yet. Simply contact us at care@oome.in or call +91-22-66114444.
- After Dispatch: Once the order is shipped, it cannot be canceled, but you can return the product after delivery per our Return Policy.
3. Delivery Timeframes
3.1 Estimated Delivery Times
Delivery time may vary based on the shipping method selected, the destination, and other factors. Our standard delivery options are as follows:
- Standard Delivery: Typically takes 5-7 business days from dispatch, depending on your location.
- Express Delivery: A faster option, typically taking 2-3 business days.
- Same-Day Delivery: Available only in select cities (please check during checkout).
Please note: Delivery times may vary during peak seasons, holidays, or due to unforeseen factors like weather or carrier delays.
3.2 Tracking Your Shipment
- After dispatch, you will receive an email or SMS with a tracking link.
- You can monitor your order’s status on the respective courier’s website in real-time. For tracking issues, please contact us at care@oome.in or call +91-22-66114444.
4. Shipping Charges
4.1 Free Shipping Offer
- Free Shipping: Available for orders above ₹499 within India.
4.2 Standard Shipping Charges
- For orders below ₹499, a standard shipping charge of ₹50 will apply.
4.3 Cash on Delivery (COD) Charges
- A ₹50 COD charge will apply to all orders placed with the Cash on Delivery payment option.
Shipping charges will be displayed clearly during checkout before you complete your purchase.
5. Address Accuracy
5.1 Providing Accurate Address Information
It is the customer’s responsibility to provide accurate and complete shipping address details. Incorrect or incomplete addresses may cause delays or delivery failures.
- Update Address Before Dispatch: If you notice an error in your shipping details, please contact us immediately at care@oome.in or call +91-22-66114444 to make corrections.
- Incorrect Addresses: If the courier is unable to deliver your order due to an incorrect address, your order will be returned to OOME, and we will charge additional shipping fees to reattempt delivery.
6. Delayed or Failed Deliveries
6.1 Causes of Delivery Delays
While we strive to ensure timely deliveries, the following factors may cause delays:
- Weather Conditions: Adverse weather, natural disasters, or national/local crises.
- Courier Delays: Delays caused by third-party courier services.
- Peak Periods: High demand during sale events or holidays can extend delivery times.
6.2 What to Do in Case of Delay
If your order does not arrive within the estimated delivery window:
- Please contact us at mail@oome.in or call +91-22-66114444 for assistance.
- We will investigate the issue with the courier service and work towards resolving it.
6.3 Failed Deliveries
If the delivery fails due to an incorrect address or the recipient being unavailable, the following steps will be followed:
- Re-shipping: If the package is returned to us, we will notify you and reattempt delivery, subject to additional charges.
- Order Cancellation: If you choose to cancel the order after the failed delivery, we will process a refund after deducting any incurred fees, including shipping.
7. Missing, Damaged, or Incorrect Orders
7.1 Reporting Issues
If your order arrives:
- Damaged during transit
- Incorrect (wrong item received)
Please notify us within 48 hours of receiving the product by sending an email to mail@oome.in. Include:
- Your order number.
- Clear photos of the item(s) and packaging showing the damage or error.
We will investigate the issue and offer a suitable resolution, including a replacement or refund, depending on the circumstances.
8. Returns and Cancellations
For detailed instructions on returning a product or requesting a cancellation, please refer to our Return Policy.
- Return Window: Customers have 7 days from the date of delivery to return a product, provided it is in original condition and packaging.
- Non-returnable Items: Products that have been used, damaged, or altered cannot be returned unless defective.
9. Legal Compliance
9.1 Consumer Protection
OOME complies with all applicable Indian laws related to e-commerce, consumer protection, and the sale of goods. This includes:
- The Consumer Protection Act, 2019
- The Information Technology Act, 2000
- The Goods and Services Tax (GST) Act
9.2 Shipping Liability
OOME is not responsible for any losses or damages during shipping caused by third-party couriers. In case of issues like damaged, missing, or delayed orders, we will work with the courier service to resolve the issue.
10. Contact Us
If you have any questions or need further clarification on our Shipping Policy, feel free to contact us:
OOME Support team
Email: mail@oome.in
We are here to help and ensure your OOME shopping experience is seamless!
11. Policy Amendments
OOME reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about our return practices.
