Privacy Policy for OOME
31st of December 2024
OOME (the “Company”, “we”, “us”, or “our”) is committed to safeguarding your privacy while you interact with our services. This Privacy Policy explains the types of personal and non-personal information we collect, how we use it, how we protect it, and your rights in relation to your personal data. By visiting our website (www.oome.in), purchasing our products, or using any of our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information from you in various ways when you interact with our website, products, or services. This information is essential for us to offer personalized, efficient, and secure services.
1.1 Personal Identification Information
We collect personal details when you make an account, place an order, or otherwise interact with us.
- Account Information: We collect details such as your full name, email address, phone number, shipping address, and billing address when you create an account on our website or make a purchase.
- Payment Information: We collect payment details, such as your credit/debit card number, expiration date, and other transaction-related information, which is processed securely through third-party payment processors.
- Account Preferences: Any preferences you set in your user account, such as marketing preferences, email notifications, and language settings.
- Communication Information: This includes email correspondence, chats, customer support tickets, and any other information you share when contacting us.
1.2 Non-Personal Identification Information
This type of information does not directly identify you but helps us analyze website performance and user interactions.
- Usage Data: We collect information about your interaction with our website, including your IP address, browser type, device type, location data, date and time of visits, pages viewed, and links clicked.
- Cookies and Tracking Technologies: Our website uses cookies, web beacons, and similar technologies to collect information about your browsing behavior, preferences, and browsing patterns. This helps us improve your user experience, analyze traffic, and offer targeted advertising.
- Cookies: Small text files stored in your browser that help us remember your preferences and enhance site performance.
- Web Beacons: Invisible images embedded in web pages or emails that help us track user activity.
1.3 Sensitive Personal Data
In certain cases, we may collect sensitive personal data to process transactions securely, verify identity, or comply with legal requirements. This includes:
- Financial Information: Such as credit card details during transactions, which are securely processed.
- Demographic Information: We may collect sensitive personal data related to your preferences, interests, or lifestyle to better tailor our offerings.
2. How We Use Your Information
The information we collect is used for several key purposes related to providing services and improving your experience with OOME.
2.1 To Provide and Improve Our Services
- Order Processing: To process and fulfill your orders, manage your account, and deliver your products.
- Product Recommendations: To offer personalized product suggestions based on your browsing and purchase history.
- Customer Support: To respond to your queries, resolve issues, and provide necessary support via email, phone, or chat.
- Enhancements: To continuously improve the quality of our services, user experience, and customer support through feedback and data analysis.
2.2 To Communicate with You
- Marketing and Promotional Communications: With your consent, we may send you newsletters, promotional offers, or product updates. You may opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Service-Related Announcements: We may send you important messages about our services, such as updates on orders, changes to our policies, or service interruptions.
2.3 Legal Compliance and Security
- Legal Obligations: We may use your data to comply with legal obligations, such as fulfilling contracts, responding to legal requests, preventing fraud, and enforcing terms and conditions.
- Security: To protect the security of your data, detect fraud, and protect our users and services from unauthorized access or harmful activities.
3. How We Protect Your Information
We implement robust security measures to safeguard your personal data. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
3.1 Data Encryption
All sensitive personal data (such as payment details) are transmitted over secure channels using SSL/TLS encryption. This ensures that your information is securely transferred from your device to our servers.
3.2 Secure Payment Processing
We use third-party, PCI-DSS-compliant payment processors to handle your financial transactions. We do not store your payment information; it is securely processed by these trusted providers.
3.3 Access Control
Access to your personal data is restricted to authorized personnel only. We have implemented strict access control measures to prevent unauthorized access or disclosure.
3.4 Data Anonymization
When appropriate, we anonymize or pseudonymize personal data for analytics and marketing purposes to further protect your privacy.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This includes:
- Account Information: Retained for as long as you maintain an account with us or until you request account deletion.
- Transaction Records: Retained for accounting, tax purposes, and compliance with legal obligations.
- Marketing and Communication Preferences: Retained until you opt-out or request cessation of such communications.
Once the retention period expires, we securely delete or anonymize your data.
5. Sharing of Your Information
We may share your information with third parties in the following circumstances:
5.1 Service Providers and Partners
We may share your data with third-party service providers who assist us in business operations, such as:
- Payment processors
- Shipping and delivery services
- IT support, cloud hosting providers
- Customer support platforms These third parties are contractually obligated to use your data only for the purposes of providing services to us.
5.2 Legal Compliance
We may disclose your information if required to do so by law, in response to a court order or subpoena, or to comply with applicable laws and regulations. This includes:
- Complying with government or regulatory authority requests
- Protecting against fraudulent transactions or cyberattacks
- Enforcing our terms and conditions, and resolving disputes
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the transaction.
6. Your Rights and Choices
You have several rights regarding the personal data we hold about you, in accordance with applicable data protection laws in India.
6.1 Right to Access
You may request access to the personal data we hold about you. This allows you to verify the accuracy of the data and understand how it is being used.
6.2 Right to Correction
You can request corrections or updates to your personal information if it is inaccurate or incomplete.
6.4 Right to Withdraw Consent
If we rely on your consent to process certain types of data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
6.5 Right to Data Portability
You may request a copy of your personal data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
6.6 Right to Object
You may object to the processing of your personal data in certain cases, such as when we use your data for direct marketing.
6.7 Opt-Out of Marketing
You can opt out of receiving marketing communications from us by:
- Clicking the “unsubscribe” link in any email we send.
- Contact us directly to remove your details from our marketing list.
To exercise your rights, please contact us at [Insert Contact Email Address].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and improve our website’s functionality.
- Cookie Types:
- Essential Cookies: Required for the proper functioning of the website.
- Performance Cookies: Help us understand how visitors interact with the site and improve usability.
- Advertising Cookies: Used to deliver personalized ads based on your browsing behavior.
You can manage your cookie preferences through your browser settings. If you disable cookies, some features of our website may not function as intended.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal data from children. If we learn that we have collected personal data from a child, we will take immediate steps to delete that information.
9. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. We recommend that you review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this page to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Email: mail@oome.in
